Shipping & Returns

Shipping & Returns

At Flow Line, we're committed to getting your premium fabrics to you quickly and safely. Here's everything you need to know about our shipping and return policies.

Shipping Information

Delivery Area
We ship exclusively within the United Arab Emirates, serving all seven Emirates:

  • Abu Dhabi
  • Dubai
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

Processing Time
We fulfill orders within 12-24 hours of receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline
Once your order is dispatched, delivery typically takes 1-3 business days depending on your location within the UAE. You'll receive tracking information once your order ships.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery every step of the way.

Returns & Exchanges

Our Commitment to Quality
We carefully inspect every fabric before shipping to ensure it meets our high standards. Your satisfaction is important to us.

Issues with Your Order
If you receive fabric that is damaged, defective, or not as described, please contact us within 48 hours of delivery. We'll work with you to resolve the issue promptly.

What We Need
To process a return or exchange, please provide:

  • Your order number
  • Photos of the fabric and any issues
  • Description of the problem

Fabric Cut to Order
Please note that fabrics are pre-cut. We encourage you to double-check your measurements before ordering.

Kindly contact us if you need a Cut to Order measurements.

Quality Guarantee

We stand behind every fabric we sell. All our materials are authentic, premium-quality fabrics sourced from reputable suppliers. If you have any concerns about the quality or authenticity of your fabric, please reach out to us immediately.

Contact Us

For any questions about shipping, returns, or your order status, please don't hesitate to contact us. We're here to help ensure you have a wonderful experience with Flow Line.

Customer Service
We typically respond to inquiries within 24 hours during business days.